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这是一个创建于 88 天前的主题，其中的信息可能已经有所发展或是发生改变。
加入我们，你将能够
和湾区大牛一起共事
真正的全球化团队
尊重工作与生活的平衡
绝佳的学习与成长氛围
有竞争力的薪酬
公司标配 macbook
年度旅游/聚会
定期组织体育运动
每年去美国学习和交流
与公司共同成长与发展
Our Vision 我们的愿景 We are dedicated to the idea of optimal fulfillment: a state of calm for modern merchants where they are free to experiment with and choose the digital services that best fit their business, unhindered by technology limitations, knowing that everything can be connected together effortlessly to support their growth. 我们致力于电商行业的最优化履约服务：让现代商家能够轻松的选择数字化服务，不受企业技术能力的限制，能够毫不费力的将各类服务连接起来助力自身的业务增长。
Our Mission 我们的使命 We believe that eCommerce operations need a new kind of technology partner to succeed. One that is addressing the major technical challenges they face in growing their businesses and serving the ever increasing expectations of their digital customers. We want to be that partner. We are cloud architects, builders of SaaS and AI experts, here to make a 100X impact on our customers’ businesses. We make it fast, painless and seamless to connect, synchronize and see your entire commerce operation in real time, from shopping cart to customer, and know when something goes wrong. Simple and powerful. And we’re just getting started. Pipe17. 我们相信电商运营需要一种新型的技术伙伴，这将帮助他们成功。首先是帮商家处理许多的在他们生意发展过程中遇到的日益增长的技术挑战，其次是应对客户日益增长的期待，我们希望成为这个技术伙伴。 我们的系统架构基于云端设计，团队来自 SaaS 和 AI 领域的专家，立志于对客户的生意产生百倍影响。 系统能够轻松无缝的连接许多电商服务，能够同步数据并实时看到你的商业运行情况。从进入购物车到配送到客户手中，我们将知道什么时候在哪个环节出现了问题。
Company Values 企业价值观 Ownership Mentality - It is our responsibility to move us together forward Culture of Sharing - Silos are detrimental for the ability to execute as a team, let's make sure everyone is aware Creativity - The riskiest thing is to take no risk. We are here to challenge the establishment so let's all be creative Results Focused - Let's always keep our eyes on the target. Delivering Exceeding Customer expectation is going to take us the whole way. Continuous Improvement - Make it Work then make it better. As an engineering organization, the most important thing is shipping features. Launching quickly and getting feedback is critical to us at this stage. 主人公意识 - 责任感能够推动我们不断向前 分享文化 - 信息孤岛对释放团队价值十分有害，让我们确保大家都认识到这一点 创造力 - 最冒险的事就是不冒任何险，我们在这里就是挑战权威，让我们充满创造力吧 专注于结果 - 我们需要持续专注于目标，持续交付超出客户预期的结果将贯穿我们工作的始终 持续精进 - 先跑通再优化。作为一个工程师文化的组织，最重要的事情就是交付好的产品功能。快速发布并且快速的获取用户反馈在目前阶段极其重要。
JOB DESCRIPTION 职位描述
Support Engineer 技术支持工程师
Regions: Armenia/China
Role
The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems.
Responsibilities
●Customer Support: Provide L1/L2 support to customers via Zendesk, Slack, and scheduled calls.
●Technical troubleshooting: Diagnose and troubleshoot issues with APIs integrations using tools like Datadog. Read and understand JSON data to identify and resolve issues.
●Collaboration: Work closely with Solution Architects and Developers to escalate and resolve complex issues. Ensure clear communication between non-technical customers and technical teams.
●Documentation: Maintain detailed and accurate records of customer interactions and technical issues—document troubleshooting steps and solutions for the internal Knowledge Base.
Skills
●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs.
●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting.
●JSON data: ability to read and understand JSON data,
●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings.
●AI Tools Experience: Familiarity with AI tools is desirable.
●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis.
●Problem-solving skills: strong analytical and troubleshooting abilities. The capacity to think critically and provide solutions to technical challenges.
○Strong problem-solving abilities.
●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork.
●Experience: Previous experience in a technical support role, preferably within the e-commerce sector.
●Prioritization Ability: manage multiple tasks and priorities in a fast-paced environment.
●Positivity: Proactive attitude and a customer-first mindset.
需要特别注意的是：
该岗位的工作时间需要和 Pipe17 全球多个地区的团队配合，从而获得最大的 coverage ，所以工作时间会比较特殊。对“常规工作时间”执着的朋友请勿投递简历！
工作时间的要求：
SE1: 5 PM to 3 AM PT (国内的早上 8 点上班，下午 6 点下班)
SE2: 10 PM to 8 AM PT (国内下午 1 点上班，晚上 11 点下班)
Weekend coverage - on-call mode. (1 weekend per month) 也就是每个月有一个周末要 on-call
该岗位对英文沟通要求比较高，包括听说读写的能力（读写需要 professional, 听说可以日常交流即可，日常工作需要和美国同事 Zoom/Slack 沟通）
我们在中国大陆地区招聘，国内办公室在成都，但遇到特别优秀的合适的朋友也可以 Work From Home
感谢 V2EX ，我们在这里找到 4 名优秀的工程师了！🙏🙏🙏
简历请投递至 [email protected]
工作地址： 高新区天府二街领地环金中心 26 楼 公司官网 https://pipe17.com/
关于我们的报道
https://www.geekwire.com/2025/e-commerce-logistics-startup-pipe17-lands-15-5m-and-hires-its-first-coo/
https://www.retaildive.com/press-release/20240617-pipe17-appoints-ryan-powell-as-chief-revenue-officer-continues-to-build-mo/
和湾区大牛一起共事
真正的全球化团队
尊重工作与生活的平衡
绝佳的学习与成长氛围
有竞争力的薪酬
公司标配 macbook
年度旅游/聚会
定期组织体育运动
每年去美国学习和交流
与公司共同成长与发展
Our Vision 我们的愿景 We are dedicated to the idea of optimal fulfillment: a state of calm for modern merchants where they are free to experiment with and choose the digital services that best fit their business, unhindered by technology limitations, knowing that everything can be connected together effortlessly to support their growth. 我们致力于电商行业的最优化履约服务：让现代商家能够轻松的选择数字化服务，不受企业技术能力的限制，能够毫不费力的将各类服务连接起来助力自身的业务增长。
Our Mission 我们的使命 We believe that eCommerce operations need a new kind of technology partner to succeed. One that is addressing the major technical challenges they face in growing their businesses and serving the ever increasing expectations of their digital customers. We want to be that partner. We are cloud architects, builders of SaaS and AI experts, here to make a 100X impact on our customers’ businesses. We make it fast, painless and seamless to connect, synchronize and see your entire commerce operation in real time, from shopping cart to customer, and know when something goes wrong. Simple and powerful. And we’re just getting started. Pipe17. 我们相信电商运营需要一种新型的技术伙伴，这将帮助他们成功。首先是帮商家处理许多的在他们生意发展过程中遇到的日益增长的技术挑战，其次是应对客户日益增长的期待，我们希望成为这个技术伙伴。 我们的系统架构基于云端设计，团队来自 SaaS 和 AI 领域的专家，立志于对客户的生意产生百倍影响。 系统能够轻松无缝的连接许多电商服务，能够同步数据并实时看到你的商业运行情况。从进入购物车到配送到客户手中，我们将知道什么时候在哪个环节出现了问题。
Company Values 企业价值观 Ownership Mentality - It is our responsibility to move us together forward Culture of Sharing - Silos are detrimental for the ability to execute as a team, let's make sure everyone is aware Creativity - The riskiest thing is to take no risk. We are here to challenge the establishment so let's all be creative Results Focused - Let's always keep our eyes on the target. Delivering Exceeding Customer expectation is going to take us the whole way. Continuous Improvement - Make it Work then make it better. As an engineering organization, the most important thing is shipping features. Launching quickly and getting feedback is critical to us at this stage. 主人公意识 - 责任感能够推动我们不断向前 分享文化 - 信息孤岛对释放团队价值十分有害，让我们确保大家都认识到这一点 创造力 - 最冒险的事就是不冒任何险，我们在这里就是挑战权威，让我们充满创造力吧 专注于结果 - 我们需要持续专注于目标，持续交付超出客户预期的结果将贯穿我们工作的始终 持续精进 - 先跑通再优化。作为一个工程师文化的组织，最重要的事情就是交付好的产品功能。快速发布并且快速的获取用户反馈在目前阶段极其重要。
JOB DESCRIPTION 职位描述
Support Engineer 技术支持工程师
Regions: Armenia/China
Role
The Support Engineer at Pipe17 is responsible for providing our customers with Level 1 (L1) and Level 2 (L2) support. As an integral part of the Pipe17 team, the Support Engineer will work directly with customers to resolve technical issues related to our solution, which connects sales channels, 3PLs, and ERP systems within the e-commerce sector. Support Engineers will use tools like Zendesk, Slack, and Datadog to provide timely and effective support, including troubleshooting API integrations and ensuring seamless operation of customer systems.
Responsibilities
●Customer Support: Provide L1/L2 support to customers via Zendesk, Slack, and scheduled calls.
●Technical troubleshooting: Diagnose and troubleshoot issues with APIs integrations using tools like Datadog. Read and understand JSON data to identify and resolve issues.
●Collaboration: Work closely with Solution Architects and Developers to escalate and resolve complex issues. Ensure clear communication between non-technical customers and technical teams.
●Documentation: Maintain detailed and accurate records of customer interactions and technical issues—document troubleshooting steps and solutions for the internal Knowledge Base.
Skills
●E-commerce Knowledge: Understanding of the e-commerce business and related sales channels, 3PLs, WMS, and ERPs.
●Proficiency with APIs: Ability to work with APIs for data integration. Troubleshooting.
●JSON data: ability to read and understand JSON data,
●JavaScript Knowledge: Basic/Intermediate skills for customization and identifying/solving issues with custom mappings.
●AI Tools Experience: Familiarity with AI tools is desirable.
●System Logs Interpretation: Ability to read and interpret system logs for issue diagnosis.
●Problem-solving skills: strong analytical and troubleshooting abilities. The capacity to think critically and provide solutions to technical challenges.
○Strong problem-solving abilities.
●Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical customers clearly and concisely. Strong interpersonal skills are required to create a positive customer relationship and teamwork.
●Experience: Previous experience in a technical support role, preferably within the e-commerce sector.
●Prioritization Ability: manage multiple tasks and priorities in a fast-paced environment.
●Positivity: Proactive attitude and a customer-first mindset.
需要特别注意的是：
该岗位的工作时间需要和 Pipe17 全球多个地区的团队配合，从而获得最大的 coverage ，所以工作时间会比较特殊。对“常规工作时间”执着的朋友请勿投递简历！
工作时间的要求：
SE1: 5 PM to 3 AM PT (国内的早上 8 点上班，下午 6 点下班)
SE2: 10 PM to 8 AM PT (国内下午 1 点上班，晚上 11 点下班)
Weekend coverage - on-call mode. (1 weekend per month) 也就是每个月有一个周末要 on-call
该岗位对英文沟通要求比较高，包括听说读写的能力（读写需要 professional, 听说可以日常交流即可，日常工作需要和美国同事 Zoom/Slack 沟通）
我们在中国大陆地区招聘，国内办公室在成都，但遇到特别优秀的合适的朋友也可以 Work From Home
感谢 V2EX ，我们在这里找到 4 名优秀的工程师了！🙏🙏🙏
简历请投递至 [email protected]
工作地址： 高新区天府二街领地环金中心 26 楼 公司官网 https://pipe17.com/
关于我们的报道
https://www.geekwire.com/2025/e-commerce-logistics-startup-pipe17-lands-15-5m-and-hires-its-first-coo/
https://www.retaildive.com/press-release/20240617-pipe17-appoints-ryan-powell-as-chief-revenue-officer-continues-to-build-mo/
第 1 条附言 · 85 天前
薪资范围 15k~22k/月，年底有额外的 bonus 。在成都还是很舒服的。并没有经验方面的很多要求，核心是：1 ）沟通能力要强； 2 ）英文要好； 3 ）最好有电商行业相关经验。能力特别强的可以单独谈。
16 条回复 • 2025-06-24 08:10:34 +08:00
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1
ghostagram OP 别沉啊，朋友们！真的很不错的机会。我今年春天刚去的墨西哥和美国，10 月可能要去拜访亚美尼亚的团队。
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ghostagram OP 成都这边也很不错，我们办公室在高新区天府二街的领地环金中心。
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Decisivem 87 天前
薪资待遇不写吗
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ghostagram OP @Decisivem 不好意思遗漏了，范围是 15k~22k ，年底基本都会有额外的 bonus 。能力特别优秀的可以单独谈。
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panpanpan333 84 天前
必须 base 成都吗 remote 可以吗
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panpanpan333 84 天前
英文还不错，之前几年都是和 global 团队协作，但是没有电商经验可以吗？
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7
ghostagram OP 朋友们，简历砸过来吧！对经验没有很高的要求的，重要的是 communication skills 以及最好有 e-commerce background
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8
ghostagram OP @panpanpan333 remote 可以考虑的，只要能够胜任。但是电商经验最好要有。
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panpanpan333 83 天前
@ghostagram 已发简历
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10
ghostagram OP @panpanpan333 谢谢，我看到您这边之前的经历主要是银行业是么？我们是需要有电商行业相关经验的。
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11
ghostagram OP 朋友们，岗位还没有关闭，欢迎继续投递简历！
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panpanpan333 78 天前
@ghostagram 对的 试了一下，谢谢回复
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13
ghostagram OP 朋友们，岗位还没有关闭，欢迎继续投递简历！或者也可以投递到我们另外一个同事的邮箱： [email protected]
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14
ghostagram OP 别沉，目前岗位依旧火爆开放，另外这个岗位需要 2 名同事
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15
ghostagram OP upup 、
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16
ghostagram OP 还没有招聘满，我在这家公司 5 年了，通过 V2EX 找到了 3 个小伙伴。
现在这个环境能够有这种有发展、氛围好的机会很难得的，大家积极投递啊，别犹豫！ |
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