YOU HAVE: Minimum 2 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows OS environments and systems Working knowledge of Active Directory, MSOffice, Office 365, and Exchange Outlook. Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Experience with remote desktop applications and help desk software (eg. SCCM) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Some knowledge of Network (WAN/LAN) and TCP/IP Knowledge of servers, workstations, and printers is a plus. Possess a high level of technical ability in providing PC support directly to end-users. Excellent communication and presentation skills in order to provide assistance and support to users. Completion of Major courses with an IT degree is a plus Proficiency in English